College of Arts, Humanities and Social SciencesCollege of Natural Sciences and MathematicsCollege of Professional StudiesDaniel Felix Ritchie School of Engineering and Computer ScienceDaniels College of BusinessGraduate School of Professional PsychologyGraduate School of Social WorkJosef Korbel School of International Studies - Graduate StudentsJosef Korbel School of International Studies - Undergraduate StudentsMorgridge College of Education

Effective Communication Skills for Service Workers

Miscommunication makes service jobs harder—customers get frustrated, coworkers don’t help, and managers don’t listen. In this course, Brian Deignan shares practical strategies to improve communication at work. Learn to speak with confidence, de-escalate tough customer interactions, and ask for help. Discover how to navigate workplace drama, use body language effectively, and send clear messages to your team. After this course, you’ll be ready to communicate smarter and work easier.

Learn More