Setting up a new ITIL service may seem overwhelming. There are so many variables to consider that makes each service unique, so how do you ensure you increase your chances of getting it right the first time? This course with instructor Mark Grey gives you the key activities, guidance, and information you will need to ensure you create a minimum viable service. Mark covers the importance of stakeholders and business requirements, documentation, and workshops that can help you overcome the challenges of ambiguity in a workplace to refine business needs.
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